Return & Refund Policy
Overview
At Fixmorin, customer satisfaction is our priority. We want you to feel confident when shopping with us and are committed to providing quality products and reliable customer service.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Period
We accept return requests within:
30 days after receiving your order
To be eligible for a return, items must meet the following conditions:
• Unworn and unused
• Unwashed and in original condition
• With original packaging and tags (if applicable)
• Free from damage, stains, or signs of use
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
Certain items cannot be returned, including:
• Items that have been worn, washed, or altered
• Products damaged due to improper use
• Items returned without prior communication
• Customized or personalized products (if applicable)
Return Process
To request a return, please follow these steps:
- Contact our customer support team with your order number and return request details.
- Our team will review your request and provide further instructions.
- After the return is approved, please follow the provided return instructions.
- Once the returned item is received and inspected, we will process your refund or exchange according to the result of the inspection.
Please do not send items back before receiving return instructions from our customer support team.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If the return is caused by an error on our part, we will work with you to provide an appropriate solution.
Refund Process
Once your return has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used for the purchase.
Please note:
• Refund processing time may vary depending on your payment provider or bank
• Original shipping fees may not be refundable unless required by applicable laws
• It may take several business days for refunded funds to appear in your account
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Please provide:
• Order number
• Description of the issue
• Photos showing the problem
We will review the information and provide an appropriate solution.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered the processing or shipping stage, changes or cancellations may no longer be possible.
Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchange availability depends on product availability and order circumstances.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
[email protected]
Phone:
(+86) 13148314324
Response Time:
We aim to respond to all customer inquiries within 12–72 hours.
Business Information:
Gucheng Mengsonglan Trading Co., Ltd.
Business Address:
No. 2-1080, Cross-border E-commerce Research Building, South Side of Gushui Road, Economic Development Zone, Gucheng County, Xiangyang City, Hubei Province, China