Refund policy

Return & Refund Policy

At LifeMoro, we want customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the general conditions for returns, refunds, exchanges, and order-related issues.

Please review the information below before requesting a return.

Return Eligibility

We accept return requests within 30 days after you receive your order.

To be eligible for a return, the item must generally:

  • Be unused and unworn.
  • Be unwashed.
  • Be in its original condition.
  • Include the original packaging, tags, or accessories where applicable.
  • Be accompanied by valid order information or other proof of purchase.

Items that show signs of wear, use, washing, alteration, damage caused after delivery, or improper handling may not qualify for a return.

How to Request a Return

Before returning any item, please contact our customer support team at:

[email protected]

When contacting us, please provide:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Relevant photos where necessary, especially for damaged, defective, or incorrect items.

Our customer support team will review the request and provide the appropriate return instructions.

Please do not send items back without first contacting us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after receiving your package.

Please provide your order information and clear photos showing the issue.

Once the information has been reviewed, we will determine an appropriate solution based on the circumstances of the order. This may include a replacement, refund, or another suitable resolution.

Incorrect Size or Change of Mind

If you ordered the wrong size, no longer want the item, or wish to return an eligible product for another personal reason, you may request a return within the applicable 30-day return period.

Returned products must meet the return eligibility requirements stated above.

Customers should carefully review product descriptions, size information, and other product details before completing an order.

Non-Returnable Items

Certain items may not be eligible for return where appropriate for hygiene, safety, customization, or other reasonable product-specific reasons.

Any product-specific return restrictions, where applicable, will be indicated on the relevant product page or communicated during the return process.

Items that have been worn, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents resale may also be refused.

Return Shipping

Return shipping arrangements may depend on the reason for the return.

If the return results from a damaged, defective, or incorrect item, we will review the circumstances and provide the appropriate instructions.

For returns resulting from personal preference, incorrect size selection, or change of mind, applicable return shipping costs may be the customer's responsibility.

Any applicable shipping charges will be communicated before the return is completed.

Inspection of Returned Items

Returned products may be inspected after they are received.

We may verify that the returned item matches the original order and meets the eligibility conditions described in this policy.

If the return meets the applicable requirements, the refund process will proceed accordingly.

If an item does not meet the return conditions, we may contact the customer for additional information.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment service provider, or other payment-processing factors.

LifeMoro does not control the processing time of financial institutions after a refund has been submitted.

Original Shipping Charges

Original shipping charges are generally associated with the fulfillment and delivery of an order and may not be refundable unless the refund is related to an error with the order or another circumstance where a refund of those charges is appropriate.

Any applicable refund amount will be confirmed as part of the return review.

Exchanges

If you would like a different size or item, please contact our customer support team.

Exchange availability may depend on current inventory and the condition of the original item.

Where a direct exchange is not available, you may be asked to complete a return and place a new order.

Order Issues

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

Providing your order number and relevant details will help us review the matter and determine an appropriate solution.

Changes to This Policy

LifeMoro may revise this Return & Refund Policy when necessary to reflect changes to our services, operational practices, or applicable requirements.

Any revised version will apply when published on the LifeMoro website.

Business Information

LifeMoro is owned and operated by Gucheng Mengsonglan Trading Co., Ltd.

  • BRAND: LifeMoro
  • LEGAL COMPANY NAME: Gucheng Mengsonglan Trading Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://lifemoro.com/
  • BUSINESS ADDRESS:
    No. 2-1080, Cross-border E-commerce Research Building, South Side of Gushui Road, Economic Development Zone, Gucheng County, Xiangyang City, Hubei Province, China

Contact Us

For questions about returns, refunds, exchanges, or other order-related matters, please contact:

Email: [email protected]