Shipping policy

Shipping Policy

At LifeMoro, we aim to provide a clear and reliable shipping experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing Time:
1–3 business days

During this period, we prepare the order for shipment, verify order details, and complete the necessary fulfillment procedures.

Orders placed on weekends or public holidays may begin processing on the next business day.

Shipping Time

After an order has been shipped, the estimated delivery time is generally:

7–15 business days

Delivery times may vary depending on:

  • Destination.
  • Carrier operations.
  • Customs procedures.
  • Local delivery conditions.
  • Weather conditions.
  • Transportation availability.
  • Other circumstances outside our reasonable control.

Shipping times are estimates and do not represent guaranteed delivery dates.

Shipping Fees

Our standard shipping fee is:

$12.99

Orders with a total value of $39.99 or more are eligible for free shipping.

Applicable shipping fees will be displayed during checkout before the order is completed.

Shipping Destinations

LifeMoro may ship to available destinations supported through our checkout and delivery services.

Shipping availability may vary depending on the destination, carrier coverage, product restrictions, or other operational considerations.

If an order cannot be shipped to the address provided, we may contact the customer to request additional information or provide an appropriate solution.

Order Confirmation

After an order has been successfully placed, an order confirmation may be sent to the email address provided during checkout.

Customers should review the order information carefully and contact us if they notice an error in the shipping details.

Providing accurate shipping information helps reduce delays and delivery issues.

Tracking Information

Once an order has been shipped and tracking information becomes available, the relevant tracking details may be sent to the customer by email.

Tracking information can be used to follow the general progress of a shipment.

Please note that tracking updates may not appear immediately after shipment and may take additional time to update during international transportation or carrier processing.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review details such as:

  • Recipient name.
  • Street address.
  • Apartment or unit number, where applicable.
  • City.
  • Postal code.
  • Country or region.
  • Contact information.

If incorrect or incomplete shipping information is provided, delivery may be delayed or unsuccessful.

If you notice an error after placing an order, please contact our customer support team as soon as possible.

Delivery Delays

Although we aim to provide orders within the estimated timeframe, occasional delays may occur.

Possible causes may include:

  • Carrier delays.
  • Customs processing.
  • Increased shipping volume.
  • Severe weather.
  • Public holidays.
  • Transportation interruptions.
  • Incorrect delivery information.
  • Events outside reasonable control.

If your order experiences an extended delay, please contact our customer support team with your order information so we can review the available shipment details.

Customs and Import Procedures

International shipments may be subject to customs review or other import procedures depending on the destination.

Customs clearance times may vary and can affect the overall delivery timeframe.

Any applicable duties, taxes, or other charges may depend on the destination and relevant local requirements.

Failed Delivery

A shipment may be delayed, returned, or marked as undeliverable if:

  • The shipping address is incorrect or incomplete.
  • Delivery cannot be completed after reasonable attempts.
  • The recipient cannot be contacted where necessary.
  • The package is not collected where collection is required.
  • Other delivery-related issues prevent successful completion.

If a package is returned because of an address or delivery issue, please contact us so the situation can be reviewed.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer support team and provide:

  • Your order number.
  • Relevant tracking information.
  • A description of the issue.
  • Photos where appropriate.

We will review the available information and determine an appropriate solution based on the circumstances.

Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If this occurs, the packages may arrive at different times and may have separate tracking information.

Receiving part of an order does not necessarily mean that the remaining items are missing.

Changes to This Shipping Policy

LifeMoro may update this Shipping Policy when reasonably necessary to reflect changes in shipping services, fulfillment procedures, website operations, or applicable requirements.

Any updated version will apply when published on the LifeMoro website.

Business Information

LifeMoro is owned and operated by Gucheng Mengsonglan Trading Co., Ltd.

  • BRAND: LifeMoro
  • LEGAL COMPANY NAME: Gucheng Mengsonglan Trading Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://lifemoro.com/
  • BUSINESS ADDRESS:
    No. 2-1080, Cross-border E-commerce Research Building, South Side of Gushui Road, Economic Development Zone, Gucheng County, Xiangyang City, Hubei Province, China

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us at:

Email: [email protected]