Shipping policy
Thank you for choosing Fixmorin.
We are committed to providing reliable and efficient shipping services to ensure your order arrives safely and smoothly. Please review the following shipping information before placing your order.
Order Processing Time
All orders are carefully processed after payment confirmation.
Orders are typically processed within:
1–3 business days
During this time, we prepare your items, complete quality checks, and arrange shipment.
Please note that processing times may be slightly longer during peak seasons, holidays, or promotional periods.
Shipping Time
After your order has been processed and shipped, the estimated shipping time is:
7–15 business days
Delivery times may vary due to factors including:
• Destination country or region
• Customs clearance procedures
• Local delivery services
• Weather conditions
• Carrier delays or other circumstances beyond our reasonable control
Total Estimated Delivery Time
The total estimated delivery time is approximately:
8–18 business days
This includes 1–3 business days for order processing and 7–15 business days for shipping.
Please note that these are estimated timeframes and actual delivery times may vary depending on the destination and circumstances outside our reasonable control.
Shipping Costs
Fixmorin applies the following standard shipping rates:
Orders under $39.99 USD: $12.99 USD shipping fee
Orders of $39.99 USD or more: Free Shipping
The applicable shipping charge will be displayed during checkout before you complete your payment.
The order value used to determine eligibility for free shipping is based on the merchandise subtotal after applicable discounts and before any taxes, duties, or other charges.
Tracking Information
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
You can use the tracking information to follow your package delivery progress.
Please allow some time for tracking information to become active after shipment.
Shipping Address
Please ensure that your shipping address is complete and accurate before submitting your order.
Fixmorin is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.
If you notice an error with your shipping address, please contact our customer support team as soon as possible. We will make reasonable efforts to assist you before the order is shipped, but address changes cannot be guaranteed once fulfillment has begun.
Customs Duties and Taxes
Depending on your destination country or region, customs duties, import taxes, or other fees may apply.
Unless otherwise stated during checkout, any such charges imposed by local authorities are the responsibility of the customer.
Shipping Restrictions
Due to international shipping limitations, carrier restrictions, or local regulations, we may be unable to deliver to certain locations or regions.
If we are unable to ship your order due to such restrictions, our customer support team will contact you with further information and, where applicable, arrange an appropriate refund.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email:
[email protected]
Phone:
(+86) 13148314324
Response Time:
We aim to respond to all customer inquiries within 12–72 hours.
Business Information:
Gucheng Mengsonglan Trading Co., Ltd.
Business Address:
No. 2-1080, Cross-border E-commerce Research Building, South Side of Gushui Road, Economic Development Zone, Gucheng County, Xiangyang City, Hubei Province, China